Power Protocol

Mastering Business Etiquette

3-hour interactive seminar

“I would highly recommend Kay to help your organization or business learn proper etiquette. You will notice your employees’ self-confidence in professional settings and business events. Your associates will appreciate the time and money you invest in them to present a professional image.”

–M. Sullivan, Business Development Manager

POWER_PROTOCOL_MeetingWhen all else is equal, solid business manners can tip the scales in your company’s favor. So why risk leaving proper business etiquette up to chance? Give employees the knowledge and confidence to improve their business interactions, leading to more persuasive business meetings, one-on-one conversations, sales activities, and more.

Topics are customized around client needs and goals, and may include:

  • First impressions in business
  • Why business etiquette?
  • Handshakes, introductions, and remembering names
  • Business card exchange
  • Nonverbal communication
  • Networking and cocktail events
  • “Words to use” and “Words to lose”
  • Conversation skillsPOWER_PROTOCOL_Table
  • Visiting a client’s office
  • Receiving visitors (at doors, elevators, in office)
  • Hi-tech etiquette
  • Planning meetings, meeting protocol, and conference calls
  • Cubicle etiquette
  • Car, taxi, and limo etiquette
  • Travel and tipping etiquette


Don’t let awkward introductions, weak handshakes, or etiquette faux pas leave a negative impression!